At BCK Organics, customer satisfaction is our top priority. We stand behind the quality of our products and service with a 100% 30-Day Satisfaction Guarantee.

Our customers are the reason we are in business, and our goal is to make sure every customer feels supported, valued, and fully satisfied with their experience.

If there is an issue with your order, or if you are not fully satisfied with the product you received, please contact our customer support team within 30 days of receiving your order.

To help us review your request and provide the best possible solution, please email our support team with:

• Your order number
• A brief description of the issue
• A clear photo of the lot number on the back of the product packaging
• Photos of any products related to the issue, if applicable

Please send refund or satisfaction guarantee requests to:

bckorganic@gmail.com

Once we receive your request and the required product information, our customer support team will review the details and work with you to find an appropriate solution.

Depending on the situation, we may offer one of the following:

• A replacement product added to your next order
• An in-store credit
• A full or partial refund
• Another fair solution based on the issue

Our goal is always to make sure you are happy with your order and confident shopping with us.

For quality control, batch tracking, and customer support purposes, we require a clear photo of the lot number printed on the back of the product packaging before we can process a replacement, credit, or refund request.

This helps us confirm the product batch, review any potential quality concerns, and provide the most accurate support possible.

If a refund is approved, it will be processed back to the original payment method whenever possible. Processing times may vary depending on your bank or payment provider.

In some cases, we may offer an in-store credit or replacement product as an alternative solution.

We care deeply about the quality of our products and the experience our customers have with our company. If something is not right, we want to know so we can make it right.

At BCK Organics, our priority is to ensure that every customer is 100% satisfied with both our products and our service.